Terms of Service

Last updated: 24 May 2025

Important Notice – These Terms of Service (the "Terms") form a legally binding agreement between you ("you" or "User") and ShortShop Inc. ("ShortShop" "we," "us," or "our") governing your access to and use of the ShortShop website, web application, application‑programming interface (API), plug‑ins, and any related software, tools, or documentation (collectively, the "Service").

By creating an account, clicking "I agree," or otherwise accessing or using the Service you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility & Account Registration

1.1 Age and Authority

You must be at least eighteen (18) years old and able to form a binding contract to use the Service. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" will refer to such entity.

1.2 Account Information

When registering you agree to provide accurate, current, and complete information and to keep that information updated. You are responsible for safeguarding your password, API keys, and other credentials and for all activity under your account.

1.3 Suspension

We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms or applicable law, or to protect the security or integrity of the Service.

2. Definitions

TermMeaning
"User Content"All data, files, text, images, audio, and video that you upload or otherwise submit to the Service.
"Generated Content"Images, videos, audio, text, or other materials that the Service creates—in whole or in part—via artificial‑intelligence or other programmatic processes at your direction (including "AI influencers").
"Output Files"The final rendered advertisement files stored in our Amazon S3 buckets.
"ShortShop Materials"The Service itself—including underlying code, models, user interface, documentation, and branding—and any improvements or derivative works.
"Prohibited Content"Content described in Section 6 that is not permitted on or through the Service.

3. Service Description

ShortShop is an online creative platform that allows Users to (i) upload User Content, (ii) generate influencers and other marketing assets using AI models, (iii) render advertisements incorporating such assets, and (iv) store and download resulting Output Files. We presently run render jobs via Trigger.dev workflows that execute Remotion in a shared runtime environment.

No Service‑Level Agreement (SLA). The Service is provided "as is" with no uptime guarantee and may experience delays or interruptions.

4. Ownership & Licences

4.1 ShortShop Materials

We retain all right, title, and interest in the ShortShop Materials. Subject to your compliance with these Terms, we grant you a limited, non‑exclusive, revocable, non‑transferable licence to access and use the Service for your internal business or personal purposes.

4.2 User Content

You retain all ownership rights in User Content. You grant ShortShop a worldwide, royalty‑free, non‑exclusive licence to host, store, cache, copy, display, perform, transmit, transform, and otherwise process User Content solely as necessary to provide and improve the Service.

4.3 Generated Content & Output Files

Subject to your payment of all applicable fees, ShortShop assigns to you any intellectual‑property rights we may have in the Generated Content and the Output Files, except that (a) such assignment extends only to the original portions created by the Service and not to any third‑party content incorporated therein, and (b) you grant ShortShop a limited licence to store Output Files and display them to your account for as long as they remain on the Service.

4.4 Feedback

If you provide suggestions or feedback, you grant ShortShop a perpetual, irrevocable, royalty‑free right to use that feedback for any purpose without obligation to you.

5. Acceptable‑Use Policy (AUP)

You agree not to use the Service to create, upload, or distribute:

  • Sexually explicit or pornographic material.
  • Hate or harassing content targeting a protected class or encouraging violence.
  • Defamatory, deceptive, or fraudulent claims (including false endorsements using AI influencers).
  • Copyright‑ or trademark‑infringing material without proper authorisation.
  • Personal data or likenesses of real persons without lawful consent.
  • Malware, malicious code, or content intended to disrupt or harm systems.
  • Content that violates any applicable law, regulation, or advertising platform policy (e.g., TikTok Community Guidelines).

We reserve the right—but not the obligation—to review, disable access to, or delete content that we believe violates this AUP.

6. Content Moderation & Takedown

6.1 No Real‑Time Monitoring

ShortShop does not employ automated abuse‑detection or rate‑limiting at this time. You remain solely responsible for your content.

6.2 Reporting Violations

If you believe content on the Service violates these Terms, please email legal@short.shop. We will investigate and take appropriate action at our discretion.

6.3 DMCA

ShortShop complies with the U.S. Digital Millennium Copyright Act. Our designated agent for notices of claimed infringement is listed in Section 19.

7. Storage, Retention & Deletion

7.1 Indefinite Retention

Output Files and User Content are stored in multi‑tenant Amazon S3 buckets without per‑tenant data isolation guarantees and may be retained indefinitely.

7.2 Deletion

Self‑service deletion is not currently available. We will endeavour to honour deletion requests submitted to support@short.shop, subject to (i) technical feasibility, (ii) our backup‑storage cycle, and (iii) legal obligations.

7.3 Back‑ups

Deleted items may persist in encrypted backups for up to ninety (90) days.

8. Privacy & Security

8.1 Privacy Policy

Our data‑handling practices are described in the Privacy Policy, which is incorporated by reference.

8.2 Security Measures

We use encryption in transit (TLS 1.2+ across public networks) and server‑side encryption at rest for data stored in AWS S3. We operate on a least‑privilege AWS IAM basis but do not guarantee data segregation from other customers.

8.3 No Absolute Security

No method of transmission or storage is 100 % secure; we cannot guarantee that unauthorised third parties will never defeat our safeguards.

9. Third‑Party Services

The Service may depend on or integrate with third‑party platforms (e.g., Amazon Web Services, Trigger.dev, TikTok). ShortShop does not control and is not responsible for any third‑party services. Your use of those services is governed by their respective terms.

10. Fees & Payment

You agree to pay all fees described at the time of purchase or as otherwise posted on the Service. All payments are non‑refundable except as required by law. We may change pricing on thirty (30) days' notice.

11. Modifications to the Service or Terms

We may modify the Service or these Terms at any time. Material changes will be posted on the Service or sent to the email associated with your account. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.

12. Term & Termination

12.1 Term

These Terms remain in effect until terminated.

12.2 Termination by You

You may delete your account at any time by emailing support@short.shop.

12.3 Termination by ShortShop

We may suspend or terminate the Service or your account at any time, with or without notice, for any reason, including violation of these Terms.

12.4 Effect

Upon termination your licences cease; Sections 4.3, 4.4, 6, 7, 8, 12.4, 13–18 survive.

13. Disclaimers

THE SERVICE, OUTPUT FILES, AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. ShortShop disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non‑infringement, and that the Service or Output Files are error‑free, accurate, or will meet your requirements.

Generated Content may contain inaccuracies, bias, or legal issues. You are solely responsible for reviewing and validating all Output Files before publishing or relying on them.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHORTSHOP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE.

ShortShop's total cumulative liability for direct damages will not exceed the greater of (i) US $100 or (ii) the fees you paid ShortShop in the twelve (12) months preceding the event giving rise to liability.

15. Indemnification

You will defend, indemnify, and hold harmless ShortShop and its officers, directors, employees, and agents from any claim, demand, lawsuit, or proceeding arising out of or related to (a) your User Content, Generated Content, or Output Files, (b) your breach of these Terms, or (c) your violation of applicable law.

16. Governing Law & Dispute Resolution

16.1 Law

These Terms are governed by the laws of the State of Delaware, excluding conflict‑of‑law rules.

16.2 Informal Resolution

Before filing a claim, each party agrees to attempt to resolve the dispute informally by emailing the other party. If not resolved within thirty (30) days, either party may initiate arbitration.

16.3 Arbitration

Any dispute arising under these Terms will be finally settled by binding arbitration administered by JAMS in accordance with its Streamlined Rules. The arbitration will be conducted in New York County, New York, in English. Class‑action and jury‑trial waivers apply.

16.4 Small‑Claims Exception

Either party may bring an individual action in small‑claims court.

17. Miscellaneous

  • Entire Agreement. These Terms constitute the entire agreement between you and ShortShop regarding the Service and supersede all prior agreements.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force.
  • Assignment. You may not assign these Terms without ShortShop's prior written consent. ShortShop may assign freely.
  • No Waiver. Our failure to enforce any provision is not a waiver of future enforcement.
  • Force Majeure. ShortShop is not liable for delays or failures caused by events beyond its reasonable control.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: alex@short.shop
Support: alex@short.shop